Objectives of Grievance Redress Mechanism

The main objective of the GRM guidelines is to operationalize the provisions of this grievance redress mechanism policy. More specifically, the GRM guidelines enhance the following objectives

• To provide a framework for addressing complaints and grievances and enhance conflict resolution arising from, and during and after public participation outcomes and actual Programme implementation.

• Ensure transparency and accountability throughout the collaborative decision-making processes and the implementation of projects and programs amongst the relevant stakeholders including project beneficiaries.

• Resolve any emerging environmental and social grievances in project areas as a basis for facilitating effective project risk management at implementation level.

• To promote relations between the project implementers, executers and beneficiaries.

• Strengthen Promote public participation in the delivery of public goods and services